Quality Customer Support

Mission Statement:

Supply the customer with exceptional service while meeting the customer requirements.

Quality Documentation Services

  • Manufacturers Certification Support ( ISO 9001, ISO 14001, TX 16949)
  • PPAP / PSW Submissions (automotive components only)
  • Qual Pak Submissions (commercial parts only)
  • IMDS (coordinate, review and submit)
  • New Part Registration, Capacity Surveys, Packaging Surveys
  • C-TPAT ( Customs-Trade Partnership Against Terrorism)
  • Business Continuity and Risk Management Surveys
  • Customer Specific Requirements (quality self-assessments, quality manuals, etc.)
  • PCN Coordination and Support

Environmental Documentation

  • REACH, RoHS, SVHC Requests
  • Material Content and SOC Requests
  • GHS (MSDS sheets)
  • Conflict Minerals Coordination
  • Quality Assessments (Environmental Surveys, Green Procurement, etc.)

Supplier Quality Support for Manufacturers

  • Failure Analysis Coordination and Reporting
  • 8D and Corrective Action Support
  • Product Recall Support
  • Product Traceability and Lot Control
  • Product Containment Activities
  • Sorting Support (if applicable)
  • Inventory Replacement (if applicable)